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chapter2 - Chapter 2 Case 11 000 QSCV Quality Service...

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清清清清清清清清清清 清清清 清清 Chapter 2 通通通通通通通通通通 通通通通通通
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清清清清清清清清清清 清清清 清清 Case 清清清清清清清清清清清清清清清清清清清清清清清清清 11 清 000 清清清清清清清清清清清清清清清清清清清清清清清清清清清 清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清 QSCV —— 清清清 Quality 清清清清清 Service 清清清清清 Cleanliness 清清清清清 Value 清清清 清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清
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清清清清清清清清清清 清清清 清清 清清清清 1 清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清 2 清清清清清清清清清清清清 3 清清清清清清清清清清清清清清清 4 清清清清清清清清清清清清清 5 清清清清清清清清清清清清清清
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清清清清清清清清清清 清清清 清清 清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清 清清清清清清 清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清 清清清清清清清清清清清清清清清清清清清清 清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清清 清清清清清清清清清清清 清 Defining Customer Value and Satisfaction)
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清清清清清清清清清清 清清清 清清 1 清 1 清清清清清 清 Customer Value) 清清清清清 (total customer value) 清清清清 清清 清清清清清清清清清清清清清清清清清清清 清清清清清 (total customer cost) 清清清清清清清清清清清清清清清清清清清 清清 清清清清清清 清清清清清 清清清清清清 清 Customer delivered value 清清清清清清清清清清清清清清清清清
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清清清清清清清清清清 清清清 清清 清清清清 清清清清 清清清清 清清清清 清清清清清 清清清清 清清清清 清清清清 清清清清 清清清清清 清清清 清清清 清清清清清清清清清清清 清清清清 清清清清清清 清清清清清清 清清清清清
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清清清清清清清清清清 清清清 清清 清清清清清清清清 清清清清清清 12 清 000RMB 清清清清 8 清 000RMB 清清清清清 4 清 000 RMB 清清清清 11 清 000RMB 清清清清清清 1 清 000RMB 清清清清 3 清 000RMB 清清清清清清清清10 清 000RMB 清清清清清清清 2 清 000RMB 清清清清清清清清 1.2 清清清清清清 清清清清清 清清清清清 清清 case1 case2 清清清清清清 清清 TV
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清清清清清清清清清清 清清清 清清 清清清清清清清清清清清清清清清清清
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