W6 - Excel Template - (service) experieince, how satisfied...

Info iconThis preview shows page 1. Sign up to view the full content.

View Full Document Right Arrow Icon
Customer: (NAME) Initial Acquisition Cost: n = number of years retained r = retained for each of the n years Cost of Capital c(ct) mt = Margin from customer year (t) n= Numbers: m (1) # m (2) # m (3) # m (4) # m (5) # m (6) # c (1) # c (2) # c (3) # c (4) # c (5) # c (6) # Based on your recent purchase
Background image of page 1
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: (service) experieince, how satisfied are you with (FILL IN)? 5. Very Satisfied 4. Somewhat Satisfied 3. Neither Satisfied nor Dissatisfied 2. Somewhat Dissatisfied 1. Very Dissatisfied r = Years Retained...
View Full Document

Ask a homework question - tutors are online