BMGT 364 Session 16 Human Resources Handouts

BMGT 364 Session 16 Human Resources Handouts - Copyright...

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Unformatted text preview: Copyright 2010 Human Resources BMGT 364: Management and Organizational Theory Spring 2011; Session 16 Department of Management & Organization Copyright 2010 Human Resource Management - Part 2 Training & Development The Container Store Performance Mgmt/Feedback Compensation Everest Debrief Agenda Copyright 2010 Instructional System Design Process Needs Assessment Design Implementation Evaluation Is training needed? What learning objectives should be trained? Design training to meet learning objectives Deliver training Evaluate training effectiveness Copyright 2010 Needs Assessment: Causes of Poor Performance The technical support staff in your department are taking too long to resolve to customer problems. Customer complaints have increased. Many of them were transferred to your department when the organization went through downsizing a year ago and their jobs were eliminated. They received training when they were transferred; but now you think they need refresher training to help them deal with customer complaints in a more timely fashion. Is training the answer? Copyright 2010 5 Training Methods Impart Information and Knowledge Impart Information and Knowledge Develop Analytical and Problem-Solving Skills Develop Analytical and Problem-Solving Skills Practice, Learn, or Change Job Behaviors Practice, Learn, or Change Job Behaviors All of the above All of the above films and videos lecture planned readings films and videos lecture planned readings case studies coaching and mentoring group discussions case studies coaching and mentoring group discussions on-the-job training role-playing simulations and games vestibule training on-the-job training role-playing simulations and games vestibule training Computer-based learning Computer-based learning Copyright 2010 6 Computer-Based Training Copyright 2010 Evaluation: Criteria For Evaluation Kirkpatricks model Level 4 Results Business results achieved by trainees Level 3 Behavior Improvement of behavior on the job Level 2 Learning Acquisition of knowledge, skills, attitudes, behavior Level 1 Reaction Trainee satisfaction Copyright 2010 Container Store sets example for service- The Container Store invests 250 hours of formal training in every first year employee..the retail industry average is about seven.- Each store has its own personal, full-time trainer- Each employee undergoes a comprehensive three-hour annual performance review - Each employee is counseled about how she needs to grow to reach the next compensation level. Guidelines are clear and explicit. - With extensive training and incentives, one great employee can outperform three good ones. (highly productive and motivated employee performing the work of two or three saves the company money). Copyright 2010...
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BMGT 364 Session 16 Human Resources Handouts - Copyright...

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