ITIL-F.pdf - Exin ITIL-F ITIL Foundation...

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ITIL-F Exin ITIL Foundation
ITIL-F QUESTION: 208 What are the categories of events described in the ITIL service operation book? C
QUESTION: 209 Which of the following is the BEST description of a centralized service desk? D
QUESTION: 210 Which of the following would be most useful in helping to implement a workaround as quickly as possible? D

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