Case 1.pdf - SCM 2160 Supply Chain and Operations...

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SCM 2160 Supply Chain and Operations ManagementCase 1: Hillview HospitalJul 14, 2020Changmin Jiang1
Case Synopsis In early January 1997, Joe Matus, purchasing officer at the Hillview Hospital in London, Ontario, was reviewing four suppliers’ quotes for antiseptic handsoap. Joe had asked for new quotes after receiving a large number of complaints from hospital staff about sudden problems with the current handsoap. Testing revealed that the current supplier had changed the soap’s formulation without informing the hospital. 2
Issues Immediate IssueWhich supplier of handsoap should Joe Matusselect? Basic Issue(s) What factors need to be considered when choosing a supplier? 3
Questions for Group Discussion Calculate the total cost per litre and the total annual cost of soap for all four suppliers. Which one offers the best deal? Compare the qualitative differences between the suppliers. Does this change your initial assessment?

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