Exam 2 Review Sheet

Exam 2 Review Sheet - Org B 321 Fall 2011(Dr Nielson Exam 2...

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Org B 321 – Fall 2011 (Dr. Nielson) Exam 2 Review Sheet Covers Chapters 3 – 7 & other readings/concepts as indicated below You should be able to define the following terms, concepts, or theories , AND you should be able to apply them and distinguish them from one another . In other words, you should be able to explain how they would impact organizations and individuals differently, and/or how you as a business leader would use these concepts to be more effective. Concepts designated with the label (READ) are concepts you are expected to know from reading the textbook but will be only be discussed minimally, if at all, during our class sessions. Chapter 3 Job Satisfaction Value-Percept Theory 5 Facets Relationship to Life Satisfaction Job Characteristics Theory* Job Enrichment & Job Enlargement Emotional Labor & Emotional Contagion Chapter 4 Stress Role Conflict, Ambiguity, & Overload Challenge Stressors Managing Employee Strain (3 Ways) Chapter 5 Motivation – definition Major Theories* Expectancy Theory
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