Chap006_modified0 - Chapter 6 Chapter 6 Working and Writing...

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Unformatted text preview: Chapter 6 Chapter 6 Working and Writing in Teams Team Interactions Roles Leadership Decision-Making Feedback Student Teams Diverse Teams Conflict Resolution Effective Meeting Collaboration Team Interactions: Three Dimensions Informational - focus on content: problem, data, solutions Procedural messages - focus on methods, processes Interpersonal - focus on people, cooperation, team loyalty 6-2 Life Stages of Team Interactions Formation Coordination Formalization 6-3 Team Interactions, continued Begin to define task Develop social cohesiveness Set up and clarify procedures Adopt ground rules Use interpersonal communication to resolve tensions Analyze problem well before seeking solutions Formation 6-4 Team Interactions, continued Longest phase Most comments need to deal with information Conflict occurs as team debates alternate solutions Interpersonal and procedural comments help team stay on track Consider many solutions Coordination 6-5 Team Interactions, continued Consensus state Team implements decisions, which determines its success Team seeks to forget earlier conflicts Formalization 6-6 Positive Actions in Teams Encouraging participation Relieving tensions Checking feelings Solving interpersonal problems Listening actively 6-7 Negative Actions in Teams Blocking Dominating Clowning Overspeaking Withdrawing 6-8 Team Leadership...
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Chap006_modified0 - Chapter 6 Chapter 6 Working and Writing...

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