Bad News Email - (3 Claims filed under eBay Buyer...

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To: Nancy Flowers From: Steve Miller, Customer Service Representative Date: August 5, 2011 Re: Further information about eBay transaction #2472011 Ms. Flowers: Thank you for communicating with us in regards to your recent eBay transaction. Your input is valuable and helps us keep eBay safe and user friendly. The following information will help you resolve the issue. There are several eBay features that customers use to resolve transaction problems: (1) Direct communication with the seller. To ensure convenience and open dialogue, eBay is structured to facilitate continued interaction between buyers and sellers. Buyers can contact the seller directly to negotiate refunds or exchanges. (2) Feedback options. Buyers can leave transaction feedback that will be visible to future buyers. This feature ensures that sellers are motivated to provide quality service.
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Unformatted text preview: (3) Claims filed under eBay Buyer Protection. After the above guidelines have been followed, and reasonable time has elapsed, eBay users have the option to file a claim in accordance with resolution process. The user agreement states that “Buyers and sellers share the responsibility for making sure purchases facilitated by eBay are exciting, rewarding and hassle-free”. As an independent auction site, eBay is not responsible to issue refunds. It does provide multiple channels of communication to help buyers and sellers interact and resolve misunderstandings. Thank you for choosing eBay as your online auction site. For your convenience, I have attached a copy of the user agreement, and links to the seller’s home page for transaction #2472011. Sincerely, Taylor Romrell Customer Service Representative...
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