Unformatted text preview: (3) Claims filed under eBay Buyer Protection. After the above guidelines have been followed, and reasonable time has elapsed, eBay users have the option to file a claim in accordance with resolution process. The user agreement states that “Buyers and sellers share the responsibility for making sure purchases facilitated by eBay are exciting, rewarding and hassle-free”. As an independent auction site, eBay is not responsible to issue refunds. It does provide multiple channels of communication to help buyers and sellers interact and resolve misunderstandings. Thank you for choosing eBay as your online auction site. For your convenience, I have attached a copy of the user agreement, and links to the seller’s home page for transaction #2472011. Sincerely, Taylor Romrell Customer Service Representative...
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- Fall '11
- Sales, Customer Service Representative, recent eBay transaction