ch7_determining_system_requirements0 - Determining System...

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Determining System Requirements Method Process Advantages Disadvantages Interview Preparation agenda Open ended Questions (probing, clarification) Select right people Listen Carefully Type notes right away Rich, detailed info Describes both formal & informal processes Interviewee is involved & committed Expensive Time consuming Need to reconcile contradictions Questionn aire Design questionnaire Many users solicited Closed & open ended questions Reach many people Less costly Less time Not rich in info Responses can be ambiguous if questions not worded properly Limited probing Respondent is passive, no clear commitment Observati on Direct observation Multiple observations over time Look for consistency, patterns, behavior Able to observe detailed complicated process Able to determine behavior & process People may perform differently knowing they are being observed Time commitment
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ch7_determining_system_requirements0 - Determining System...

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