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Unformatted text preview: and three managers were fired. The problem: The operators who would be using the system were never consulted about their needs. Times change, IT shops have evolved, and many project managers realize how crucial users are to a project's success. But how do you get users to take requirements gathering seriously? "This is probably the biggest problem at most companies," says Bill Berghel, a project manager at FedEx Express, an operating company within FedEx Corp. in Memphis....
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- Fall '10