BMGT 364 Session 18 Human Resources 2

BMGT 364 Session 18 Human Resources 2 - BMGT 364:...

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© Copyright 2010 Human Resources BMGT 364: Management and Organizational Theory Fall 2011; Session 18 Gosia A. Langa Department of Management & Organization
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© Copyright 2010 Session 2 The Container Store  Performance Mgmt/Feedback Compensation Everest Debrief Agenda
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© Copyright 2010 Work Keys Needs Assessment Step 1 Step 1 Step 2 Step 2 Step 3 Step 3 Job Analysis Job Analysis Test Employee Skills Test Employee Skills Compare Employee Skills to Required Skills Compare Employee Skills to Required Skills
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© Copyright 2010 4 Training Methods Impart Information and Knowledge Impart Information and Knowledge Develop Analytical and Problem-Solving Skills Develop Analytical and Problem-Solving Skills Practice, Learn, or Change Job Behaviors Practice, Learn, or Change Job Behaviors All of the above All of the above films and videos lecture planned readings films and videos lecture planned readings case studies coaching and mentoring group discussions case studies coaching and mentoring group discussions on-the-job training role-playing simulations and games vestibule training on-the-job training role-playing simulations and games vestibule training Computer-based learning Computer-based learning
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© Copyright 2010 Container Store sets example for service - The Container Store invests 250 hours of formal training in every first  year employee…. .the retail industry average is about seven. - Each store has its own personal, full-time trainer - Each employee undergoes a comprehensive three-hour annual  performance review  - Each employee is counseled about how she needs to grow to reach the  next compensation level. Guidelines are clear and explicit.   - With extensive training and incentives, one great employee can  outperform three good ones. (highly productive and motivated  employee performing the work of two or three saves the company  money). 
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© Copyright 2010 Evaluating Training Reactions Reactions Learning Learning Behavior Behavior Results Results how satisfied trainees were with the program how satisfied trainees were with the program how much employees improved their knowledge or skills how much employees improved their knowledge or skills how much employees actually changed their on-the-job behavior how much employees actually changed their on-the-job behavior how much training improved job performance how much training improved job performance
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© Copyright 2010 7 Computer-Based Training
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© Copyright 2010 Performance Management Definitions Performance management system A formal, structured process used to measure, evaluate, and influence  employees’ job-related attitudes, behaviors, and performance results Performance measurement & feedback for individuals and teams; Includes the rewards component of total compensation
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BMGT 364 Session 18 Human Resources 2 - BMGT 364:...

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