Emotional Labour

Emotional Labour - convince the subject to react in the...

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Emotional Labour: is a form of emotional regulation wherein workers are expected to display certain emotions as part of their job, and to promote organizational goals. The intended effects of these emotional displays are on other, targeted people, who can be clients, customers, subordinates or co-workers. This definition is used from Wikipedia which is not usually the best form of a source, but I felt it described the components of Emotional Labor well. Emotional labor is seen in many different organizations and atmospheres. From flight attendants to Police officers, from teachers (in this case) to Tax collectors, Emotional labor plays a strong role in day to day interactions with people. The use of emotional labor can be to induce a sense of fear, happiness, pride, anxiety, cheer and many other emotions that can be used to
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Unformatted text preview: convince the subject to react in the manners that you expect them to. I feel that emotional labor is used by all teachers and is almost expected of them. Teachers play a significant role in the reproduction of emotional institutionalization. Differentiating between surface acting and deep acting they are able to display their desired emotions. Simple things such as smiling and maintaining a positive attitude result in positive effects. schupbach, p. (2010, october 15). longitud inal e ffec ts of em otiona l labor . Retrieved from http://www.ncbi.nlm.nih.gov/pubmed/21058861 Brenan, K. (2006). T he m anaged tea cher : em otional labour, education, and te chnology . Retrieved from http://ccfi.educ.ubc.ca/publication/insights/v10n02/html/brennan/brennan. html...
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This note was uploaded on 12/02/2011 for the course ECON 101 taught by Professor Smith during the Spring '11 term at Ill. Chicago.

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