Change Agent Jamie Rhoads OMM612: Managing in Social Change Instructor: Daniel Jacobson May 9, 2011
Abstract Dave Ulrich in Human Resource Champions advocated that creating a renewed organization is the deliverable expected from the change agent role within human resources. The label “change agent” is often accompanied by misunderstanding, cynicism and stereotyping. Managers, employees, and HR professionals all have questioned the value of this role in their organization. However, as organizations of all kinds face unrelenting changes in their environment, the need for individuals who are capable of turning strategy into reality has created a new reason for the change agent role, which is often located within the human resource function (1997).
Change Agent A change agent is an individual recruited prior to the implementation of a change within an organization; this person must be a representative of the individuals who are part of the change population, this person must understand the reasoning behind the change, and help to communicate the excitement, possibilities, and details of the change to others within the organization. Owners or senior level leaders are too high up in the company for employees to feel safe and comfortable talking openly about their ideas, which is why companies turn to change agents in order to effectively implement change. Employees need to talk with someone who makes them feel safe, they need a culture change agent to consult and provide anonymity, until the culture is changed into a safe place to give their ideas and be recognized for contributing. They need to start with someone who is out on the floor or in the field, working with them to help create the environment that they are building . When looking at organizations that utilize the use of change agents it is important to know what it is that they do for organizations, why their role is so important, and how a change agent is able to be successful within their role.
- Spring '11
- Management, change agent, Enduring Skills of Change Leaders