Exam 3 - Exam 3 Chapter 13: *Teamwork promises to be the...

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Chapter 13: *Teamwork promises to be the cornerstone of future management Teamwork is important for these reasons: Increased productivity Increased speed Reduced Costs Improved Quality Reduced destructive internal competition Improved workplace cohesiveness Group: well defined as two or more freely interacting individuals who share collective norms, share collective goals, and have a common identity Team: a small group of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable **CANT BE USED INTERCHANGEABLY Formal groups: established to do something productive for the organization and is headed by a leader. EX: department, division, branch, etc. May be permanent or temporary, assigned based on skills. Informal groups : group formed by people seeking friendship and has no officially appointed leader, although a leader may emerge from membership. Friends who take coffee breaks together. **informal groups can advance or undercut the plans of formal groups. Informal networks can sabotage plans through gossip etc. Types of work teams : - Advice team : created to broaden the information base for managerial decisions. Committees, review panels, advisory councils, etc -Production team : responsible for performing day to day operations. Mining teams, flight attendant crews, maintenance, manufacturing, assembly crews, data processing groups. -Project team : work to do creative problem solving often by applying the specialized knowledge of members of a cross functional team : (staffed by specialists pursuing a common objective from different departments). Task forces, research groups, planning, architect, engineer and development teams. -Action team : work to accomplish tasks that require people with specialized training and a high degree of coordination. Surgery team, airline cockpit crew, mountain climbing expeditions, police SWAT team, labor contract negotiating teams. Self managed teams : - Continuous Improvement teams : consists of small groups of volunteers or workers and supervisors who meet intermittently to discuss workplace and quality related problems. Meet once or twice a month with management listening to presentations. -Self Managed Team: groups of workers who are given administrative oversight for their task domains. Does not mean letting workers loose to do their own thing, it’s an outgrowth of a blend of behavioral science and management practice. Distinction between manager and managed is being blurred ** new technology and organizational redesign are necessary ** Personnel and reward systems need to be adapted to encourage teamwork. Team members hire their own co-workers; therefore individual bonuses must give way to team bonuses. Extensive team training is required to help team members learn about technical details and how to be team players. Stages of group and team development:
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Exam 3 - Exam 3 Chapter 13: *Teamwork promises to be the...

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