*Teamwork promises to be the cornerstone of future management
Teamwork is important for these reasons: Increased productivity
Reduced destructive internal competition
Improved workplace cohesiveness
well defined as two or more freely interacting individuals who share collective norms,
collective goals, and have a common identity
a small group of people with complementary skills who are committed to a common
performance goals, and approach for which they hold themselves mutually
**CANT BE USED INTERCHANGEABLY
established to do something productive for the organization and is headed by a
leader. EX: department, division, branch, etc. May be permanent or temporary, assigned
based on skills.
: group formed by people seeking friendship and has no officially appointed
leader, although a leader may emerge from membership. Friends who take coffee breaks
together. **informal groups can advance or undercut the plans of formal groups. Informal
networks can sabotage plans through gossip etc.
Types of work teams
: created to broaden the information base for managerial decisions.
Committees, review panels, advisory councils, etc
: responsible for performing day to day operations. Mining teams, flight
attendant crews, maintenance, manufacturing, assembly crews, data processing groups.
: work to do creative problem solving often by applying the specialized
knowledge of members of a
cross functional team
: (staffed by specialists pursuing a
common objective from different departments). Task forces, research groups, planning,
architect, engineer and development teams.
: work to accomplish tasks that require people with specialized training and
a high degree of coordination. Surgery team, airline cockpit crew, mountain climbing
expeditions, police SWAT team, labor contract negotiating teams.
Self managed teams
Continuous Improvement teams
: consists of small groups of volunteers or workers and
supervisors who meet intermittently to discuss workplace and quality related problems.
Meet once or twice a month with management listening to presentations.
-Self Managed Team:
groups of workers who are given administrative oversight for their
task domains. Does not mean letting workers loose to do their own thing, it’s an
outgrowth of a blend of behavioral science and management practice. Distinction
between manager and managed is being blurred
new technology and organizational redesign are necessary
Personnel and reward systems need to be adapted to encourage teamwork.
Team members hire their own co-workers; therefore individual bonuses must give
way to team bonuses. Extensive team training is required to help team members
learn about technical details and how to be team players.
Stages of group and team development: