- an intense reaction to an event that involves interpreting the meaning of the event,
becoming physiologically aroused, labeling the experience as emotional, attempting to manage
our reaction, and communicating this reaction in the form of emotional displays and disclosures
5 key features of emotion
Emotion is reactive
It involves physiological arousal (increased heart rate, blood pressure)
To experience an emotion you must become aware of your interpretation and arousal as
“an emotion”. That is, you must consciously label it as such.
How we each experience and express our emotions is constrained by historical, cultural,
relational, and situational norms governing what is and what isn’t appropriate. Once we
become aware that we’re experiencing an emotion, we try to manage that experience and
express that emotion in ways we consider acceptable.
When emotion occurs, the choices you make regarding emotion management are
reflected outward in your verbal and nonverbal displays, in the form of word choices,
exclamations or expletives, facial expressions, body posture and gestures.
- disclosing emotions, talking about them and pondering them. Much of
interpersonal communication consists of emotion sharing
Sometimes emotion-sharing leads to
. When the experience of the same
emotion rapidly spreads from one person to others
- short-term emotional reactions to events that generate only limited arousal; they
typically do not trigger attempts to manage their experience or expression. Example: An
attractive stranger smile at you, causing you to feel momentarily flattered. Common feelings:
gratitude, concern, pleasure, tension, hope, bewilderment, relief and resentment.
- low-intensity states- such as boredom, contentment, or serenity-that are not caused by
particular events and typically last longer than feelings or emotions. Slow-flowing emotional
currents in our everyday lives.
Moods powerfully influence our perception and interpersonal communication. People in