Chapter 8 - Chapter 8 Interpersonal communication...

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Chapter 8 Interpersonal communication competence - consistently communicating in ways that meet 3 criteria: appropriateness, effectiveness and ethics Communication skills - repeatable goal-directed behaviors and behavioral patterns that you routinely practice in your interpersonal encounters and relationships Appropriateness - the degree to which your communication matches situational, relational and cultural expectations regarding how people should communicate High self-monitors - people who are highly sensitive to appropriateness and adapt their communication accordingly. They prefer situations in which clear expectations exist regarding how they’re supposed to communicate. Low self- monitors - are not sensitive to appropriateness. They believe that people should communicate the same way regardless of the situation. They don’t assess their own communication or the situation and they prefer encounters in which they can “act like themselves” rather than having to abide by norms. Effectiveness - the ability to use communication to accomplish interpersonal goals Ethics - a set of standards regarding moral behavior. Communication that’s intended to erode a person’s self-esteem, that expresses intolerance or hatred, that intimidates or threatens other’s physical well-being or that expresses violence is unethical and therefore incompetent. Expressive messages - have only one purpose: to convey what you think and feel so that others know exactly what you think and feel Conventional messages - emphasize the achievement of instrumental goals in a situation; thus,
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Chapter 8 - Chapter 8 Interpersonal communication...

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