Chapter 9 (full) - Chapter 9 Conflict a transactional...

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Chapter 9 Conflict - a transactional process between people who perceive incompatible goals, scarce resources, or interference in achieving their objectives Conflict unfolds over time and it’s course is determined by the communication choices we make Conflict is transactional. Everything we say and do during a conflict influences everything our partner says and does, and vice versa. Conflict is strongly shaped by perception. Our interpretations of what’s happening influence how we define a conflict. Conflicts are rooted in our perceptions regarding goals and resources. Kitchen-sinking - (“throwing everything but the kitchen sink at them”)- combatants throw accusations at each other that have little to do with the disagreement at hand Your conflicts with loved ones are guaranteed to be intense and draining emotional experiences Power - the ability to influence or control other people and events Characteristics of power Power is always present -when power is balanced symmetrical relationships result. When power is unbalanced complementary relationships are the outcome.
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This note was uploaded on 12/04/2011 for the course COM 225 taught by Professor Morrison during the Fall '08 term at Michigan State University.

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Chapter 9 (full) - Chapter 9 Conflict a transactional...

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