CHAPTER 13 - CHAPTER 13 Group: collection of people...

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CHAPTER 13 Group: collection of people performing as individuals, two or more freely interacting individuals who share collective norms, goals, and have a common identity. Team: collection of people with common interest, small group of people with complementary skills who are committed to a common purpose. Formal groups: created to do productive work, established to do something productive for the organization and is headed by a leader Informal groups: created for friendship, formed by people seeking friendship and has no officially appointed leader, although a leader may emerge from the membership o Can advance or undercut the plans of a formal group Work teams four purposes: o Advice teams: created to broaden the information base for managerial decisions Example : committees, review panels, advisory councils, employee involvement groups, and quality circles. o Production teams : responsible for performing day-to-day operations Examples : mining teams, flight-attendant crews, maintenance crews o Project teams : creative problem solving using cross-functional teams (staffed with specialist pursuing a common objective) Examples : task forces, research groups, planning teams, architect teams, engineering teams, and development teams. o Action teams : accomplish tasks that require people with specialized training and a high degree of coordination Examples : hospital surgery teams, airline cockpit crews, mountain climbing expeditions, police SWAT teams, and labor contract negotiating Self-managed teams : workers with own administrative oversight, groups of workers who are given administrative oversight for their task domains o Quality circles : consists of small groups of volunteers or workers and supervisors who meet intermittently to discuss workplace and quality- related problems
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Typically 10-12 people who meet for 60-90 minutes 1-2 times a month o Blend of behavioral science and management practice o Goal is to increase productivity and employee quality of life o Requires technical and organizational redesign Types of teams : o Cross-functional teams : composed of people from different departments pursuing common objective o Problem-solving team : knowledgeable workers who meet as temporary team to solve specific problem and then disband o Quality circle o Self-managed team : workers trained to do all or most of the jobs in a work unit, no direct supervisor and do their own day-to-day supervision o Top-management team : consist of CEO, president, and top department heads and work to help the organization achieve its mission and goals o Virtual team : members interact by computer network to collaborate on
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This note was uploaded on 12/06/2011 for the course MGT 3304 taught by Professor Cpneck during the Fall '07 term at Virginia Tech.

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CHAPTER 13 - CHAPTER 13 Group: collection of people...

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