3318FReview - MANAGEMENT 3318 FINAL EXAM REVIEW Chapter 13...

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MANAGEMENT 3318 FINAL EXAM REVIEW Chapter 13 Conflict and Negotiation Conflict definition-preventable? Why Important-time spent dealing with Emotional Intelligence Functional VS Dysfunctional Causes Structural Factors-recognize if listed-what causes Personal Factors Diagnosing-what to consider Inter-organizational-what is it, what causes it, any positive consequences Managing interpersonal conflict-equal vs equal, high vs low, high vs middle vs low Inter-group-any positive consequences? Inter-role, intra-role, person-role Defense mechanisms- fixation, displacement, negativism, rationalization, withdrawal Cultural factors Ineffective techniques to handle- non-action, administrative orbiting, secrecy Conflict management styles classification-goals met, cooperativeness Avoiding Accommodating Competing Compromising Collaborating Chapter 16 Organization Culture Org Culture derived from, definition of Edgar Schein’s Levels of Culture Artifacts- examples, difficulty in using to interpret organizational culture
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3318FReview - MANAGEMENT 3318 FINAL EXAM REVIEW Chapter 13...

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