MANAGEMENT 3318 FINAL EXAM REVIEW-1

MANAGEMENT 3318 FINAL EXAM REVIEW-1 - MANAGEMENT 3318 FINAL...

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MANAGEMENT 3318 FINAL EXAM REVIEW Chapter 13 Conflict and Negotiation Conflict definition-preventable? Why Important-time spent dealing with Emotional Intelligence Functional VS Dysfunctional Causes Structural Factors-recognize if listed-what causes Personal Factors Diagnosing-what to consider Inter-organizational-what is it, what causes it, any positive consequences Managing interpersonal conflict-equal vs equal, high vs low, high vs middle vs low Inter-group-any positive consequences? Inter-role, intra-role, person-role Defense mechanisms- fixation, displacement, negativism, rationalization, withdrawal Cultural factors Ineffective techniques to handle- non-action, administrative orbiting, secrecy Conflict management styles classification-goals met, cooperativeness Avoiding Accommodating Competing Compromising Collaborating Chapter 16 Organization Culture Org Culture derived from, definition of Studies. *What is the term that has 3 levels including visible as artifacts, to testable values, and lastly to invisible/preconscious assumptions? *(Answer by providing the term after the following statement.) This type of culture is a pattern of basic assumptions that are considered valid. In addition to, this culture is taught to new members as the way to perceive, think, and feel in the organization. Edgar Schein’s Levels of Culture Artifacts- examples, difficulty in using to interpret organizational culture *What level of organizational culture is the most visible and accessible according to Schein? P256 The key to understanding culture
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Personal enactment – First to give blood the boss *This is an example of artifacts and is the behavior that reflects the organization’s values. What is the term? Ceremonies and rites-rite and role
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MANAGEMENT 3318 FINAL EXAM REVIEW-1 - MANAGEMENT 3318 FINAL...

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