chap1_2010

chap1_2010 - Chapter 1 Principles of Six Sigma Meaning of...

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Chapter 1 Principles of Six Sigma
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Meaning of Six Sigma Enterprise level -- strategic business initiative significant improvements in areas such as bus., growth, Operations level -- tactical projects improving delivery time, cost of poor quality (COPQ), Process level – tools to reduce process variability minimizes the number of defects, shortens process cycle times, and decreases direct costs.
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Meaning of Six Sigma Fundamental Form -- 3.4 defects per million opportunities for defect a single opportunity for defect for a single critical-to- quality (CTQ) characteristic Fundamental Idea performance is improved quality, capacity, cycle time, inventory levels, and other key factors are also improved both the provider and the customer experience greater satisfaction HW: Show the calculation of 3.4 defects per million for 6 σ process.
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Driving Need of Six Sigma Human needs for understanding and repeatability of results seek to enhance our ability to replicate some object, situation, or phenomenon Business needs to replicate a successful business transaction Deploy processes both vertically and horizontally to minimize average transactional costs and time, while concurrently to maximize quality and volume
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Customer Focus: Nature of customer-provider relationship Customer (dictionary): a person who buys something Customer is a person (or organization) that receives some form of value in exchange for another form of
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chap1_2010 - Chapter 1 Principles of Six Sigma Meaning of...

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