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chap1_2010 - Chapter 1 Principles of Six Sigma Meaning of...

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Chapter 1 Principles of Six Sigma
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Meaning of Six Sigma Enterprise level -- strategic business initiative significant improvements in areas such as bus., growth, capacity, investor relationships, & customer satisfaction Operations level -- tactical projects improving delivery time, cost of poor quality (COPQ), defects per unit (DPU), & other operational measures Process level – tools to reduce process variability minimizes the number of defects, shortens process cycle times, and decreases direct costs.
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Meaning of Six Sigma Fundamental Form -- 3.4 defects per million opportunities for defect a single opportunity for defect for a single critical-to- quality (CTQ) characteristic Fundamental Idea performance is improved  quality, capacity, cycle time, inventory levels, and other key factors are also improved  both the provider and the customer experience greater satisfaction HW: Show the calculation of 3.4 defects per million for 6 process.
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Driving Need of Six Sigma Human needs for understanding and repeatability of results seek to enhance our ability to replicate some object, situation, or phenomenon Business needs to replicate a successful business transaction Deploy processes both vertically and horizontally to minimize average transactional costs and time, while concurrently to maximize quality and volume
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Customer Focus: Nature of customer-provider relationship Customer (dictionary): a person who buys something Customer is a person (or organization) that receives
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