Hills_Pet_Nutrition

Hills_Pet_Nutrition - Hills Pet Nutrition A Six-Sigma...

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Hill’s Pet Nutrition A Six-Sigma exercise to reduce at-fault accidents and increase travel efficiency April 26, 2010 Jorge Rojas Saleh AlSaleh Thierry Haspil
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Problem Preventable truck accidents contribute to damaged product, delivery interruption, lower customer satisfaction, and higher overhead. Current Performance In 2010 » Accidents 72 (32 of them were preventable) » Incidents 7 (all of them were preventable) 2010 financial losses from preventable accidents: » $ 163,983 Define Measure Analyze Improve Control Overview
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Define Measure Analyze Improve Control Overview, cont’d Performance Objective 0.64 0.72 0.69 0.47 0.48 0.68 0.4 0.29 0.36 0.31 0 0.1 0.2 0.3 0.4 0.5 0.6 0.7 0.8 2002 2003 2004 2004 2006 2007 2008 2009 2010 2011 Goal Customer Fulfillment Vehicle Accident Rate Calculation: Preventable accts. x 100,000/actual miles
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Overview, cont’d Analysis Median Accident Rate: .48 (per 100,000 miles driven) Standard Deviation = .160321 Goal = Accident Rate Reduction to .319679 (per 100,000 miles driven) Recommendation Implement changes to effectively reduce annual accident rate by one standard deviation over the 2011 calendar year. Define Measure Analyze Improve Control
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Process Description 280 Trucks 300 Drivers 2010 Records Driving Hours: 590,928 regular operation 61,149 Overtime hours Total Miles Driven: 8,621,517 In 2010, 37% of all HPN preventable vehicle accidents involved overhead hazards that included bridges, trees and wires. 9% of the vehicular accidents in 2010 involved rear end collisions Define Measure Analyze Improve Control
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Seattle      Boise    Butte    Portland       Salt Lake City Vacaville San Leandro
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Hills_Pet_Nutrition - Hills Pet Nutrition A Six-Sigma...

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