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Seaboard_Marine

Seaboard_Marine - 6PANEL 6PANEL DEFINE VOICE OF THE...

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6- PANEL
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6- PANEL DEFINE VOICE OF THE CUSTOMER Background Seaboard Marine is an ocean transportation company that provides direct, regular service between the United States and the Caribbean Basin, Central and South America. Seaboard Marine maintains a nearly 135,000 square foot warehouse at the off-port Miami facility to efficiently handle customers' cargo large and small. The facility is equipped with wireless infrastructure and radio frequency devices to quickly and efficiently receive and track cargo. Employees handle all LCL needs to or from the United Sates, Central America, South America or the Caribbean. Process Description Current Seaboard Marine Warehouse operations have the following inputs & outputs:
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6- PANEL DEFINE VOICE OF THE CUSTOMER The Operate Warehouse process breaks into 7 major steps: Documents Check-in. Unload Truck. Stage Cargo. Store Cargo. Plan Shipment. Load Container. File Documents. Project Charter General Project Information. Project Name - Process Optimization. Expected Start Date - February 9, 2011. Expected Completion Date - April 19, 2011. Expected Savings – 2% Estimated Costs - $ 0.00. Describe the Problem or Issue, Goals, Objectives, and Deliverables of this Project. Problem or Issue - Warehouse check-in process at Seaboard Marine generates a bottleneck increasing the total cycle time of the cargo unloading process. As a result there is queuing time for the customer and for Seaboard Marine to begin the second stage of the process.
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6- PANEL DEFINE VOICE OF THE CUSTOMER Purpose of Project - Optimize resources and time for the check in operation of containers and cargo. Business Case - The project will reduce the check in time in a 25%, which will represent in a 2% reduce in costs Goals / Metrics - Design and develop a complete set of solutions to address root causes behind the delay of the check in process flow. This requires the use of metrics such as checking time, unloading time, queuing time and cycle time. Expected Deliverables - Project Charter, Thought Process Map, Critical to Quality Characteristics, Pareto Chart, Baseline DMAIC / Sigma Levels, Root Cause Analysis, Statistical Process Control Charts, Proposed Solutions, Solutions Rating Matrix, Improvement Implementation Plan, Control Plans, Standard Operating Procedures, Financial Tools and Project Summary Close Out. Define the Project Scope and Schedule. Within Scope - This project is limited to warehouse check in and activities that relate to this process. Outside of Scope - All other processes done within the company not related to the check in activities will be excluded from the project. Tentative Schedule: Key Milestone Start Complete Form Project Team / Preliminary Review / Scope 02/01/11 02/03/11 Finalize Project Plan / Charter / Kick Off 02/05/11 02/08/11
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6- PANEL DEFINE VOICE OF THE CUSTOMER Key Milestone Start Complete Define Phase 02/14/11 02/25/11 Measurement Phase 03/01/11 Analysis Phase 03/08/11 Improvement Phase 03/22/11 Control Phase 04/12/11 Project Summary Report and Close Out 04/19/11 Define the Project Resources and Costs.
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