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Unformatted text preview: about a specific function by benchmarking that function from a company outside the industry. 8. No. Quality improvement programs should be a never-ending, continuous improvement effort. 9. No. Senior management need not be actively involved in decision-making at the lower levels of management and the shop floor. (Too much detail for senior management.) 10. Yes. Teamwork and training are very important in successfully implementing a TQM system....
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This note was uploaded on 12/06/2011 for the course MSB 234 taught by Professor Nam during the Spring '11 term at Korea Advanced Institute of Science and Technology.
- Spring '11