2009_Service_Delivery_Policy

2009_Service_Delivery_Policy - Service Delivery Policy MBTA...

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Service Delivery Policy MBTA Board of Directors approved January 14, 2009 Massachusetts Bay Transportation Authority
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MBTA Service Delivery Policy 2009 Update Table of Contents Page i Table of Contents TABLE OF CONTENTS. .............................................................................................................. I CHAPTER 1: INTRODUCTION . .............................................................................................. 1 PURPOSE . ..................................................................................................................................... 1 BACKGROUND . ............................................................................................................................ 1 CHAPTER 2: ......................................................... 2 SERVICES. .................................................................................................................................... 2 Bus. .................................................................................................................................. 2 Light Rail. ........................................................................................................................ 3 Heavy Rail. ...................................................................................................................... 3 Commuter Rail . ............................................................................................................... 3 Boat . ................................................................................................................................ 3 SERVICE OBJECTIVES . ................................................................................................................. 3 Accessibility . ................................................................................................................... 3 Reliability . ....................................................................................................................... 3 Safety. .............................................................................................................................. 3 Comfort . .......................................................................................................................... 3 Cost Effectiveness . .......................................................................................................... 4 SERVICE STANDARDS . ................................................................................................................. 4 CHAPTER 3: SERVICE STANDARDS. ................................................................................... 5 ACCESSIBILITY SERVICE STANDARDS. ........................................................................................ 6 Coverage Guidelines . ...................................................................................................... 6 Span of Service Standards.
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This note was uploaded on 12/06/2011 for the course ESD 11.380j taught by Professor Fredsalvucci during the Fall '02 term at MIT.

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2009_Service_Delivery_Policy - Service Delivery Policy MBTA...

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