MIT1_258JS10_lec07

MIT1_258JS10_lec07 - TRANSIT PERFORMANCE MEASUREMENT...

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TRANSIT PERFORMANCE MEASUREMENT Outline: 1. Why measure agency performance? Recent work - TCRP Report 88 2. 3. Using NTD Data: www.ntdprogram.gov 4. Conducting periodic performance audits John Attanucci/Nigel Wilson 1.258/11.541/ESD.226 Spring 2010 Lecture 7 1
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Why Measure Performance? I d e n t i f y major problems in agency for further analysis Generate information for policy formulation easure goal attainment for priority initiatives attainment for priority initiatives Measure goal
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A for a TCRP Report 88 •A practical, step- y- tep guide for developing a practical, step by step guide developing performance measurement system a review of current industry practice led by Kittelson & Associates, Inc. web document with extensive hyperlinks menus allow systematic review and selection Comprehensive treatment, yet tries not to be a prescription p Cautions users about pitfalls Good source to "browse" related performance measures John Attanucci/Nigel Wilson 1.258/11.541/ESD.226 Spring 2010 Lecture 7 3
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Why Measure?/Which Objectives? •W h y Measure? external requirement (funding, community support, etc.) internal use (improve internal management, input to policy, determine customer satisfaction, etc.) "what gets measured gets attention" Four points of view: • customer (quality of service) ommunity (impact on broad community objectives) community (impact on broad community objectives) agency (management effectiveness and efficiency)
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This note was uploaded on 12/06/2011 for the course ESD 11.380j taught by Professor Fredsalvucci during the Fall '02 term at MIT.

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MIT1_258JS10_lec07 - TRANSIT PERFORMANCE MEASUREMENT...

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