Nigel H.M. Wilson1.259J/11.542J/ESD.227J, Fall 2006Lecture 7, J. Attanucci2Outline1.Roles for Performance Measures2.Recent work -- TCRP Report 88•Why measure/which objectives?•8 Categories•8-Step program•Prototype "Core" measures3.Using NTD Data: www.ntdprogram.com4.Conducting periodic performance audits•Facilitated/conducted by third party•Top management support critical•In-depth interviews and organizational review•California example
Nigel H.M. Wilson1.259J/11.542J/ESD.227J, Fall 2006Lecture 7, J. Attanucci3Possible Roles for System-Level Performance Measures•Identify major problems in agency for further analysis•Generate information for policy formulation•Measure goal attainment•Determine funding allocation
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Nigel H.M. Wilson1.259J/11.542J/ESD.227J, Fall 2006Lecture 7, J. Attanucci4TCRP Report 88•A practical, step-by-step guide for developing a performance measurement system•a review of current industry practice•led by Kittelson & Associates, Inc.•web document with extensive hyperlinks•menus allow systematic review and selection•Comprehensive treatment, yet tries not to be a prescription•Cautions users about pitfalls•Good source to "browse" related performance measures