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lect07ja - Creating a Performance Measurement System and...

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Nigel H.M. Wilson 1.259J/11.542J/ESD.227J, Fall 2006 Lecture 7, J. Attanucci 1 Creating a Performance Measurement System and Conducting Performance Audits
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Nigel H.M. Wilson 1.259J/11.542J/ESD.227J, Fall 2006 Lecture 7, J. Attanucci 2 Outline 1. Roles for Performance Measures 2. Recent work -- TCRP Report 88 Why measure/which objectives? 8 Categories 8-Step program Prototype "Core" measures 3. Using NTD Data: www.ntdprogram.com 4. Conducting periodic performance audits Facilitated/conducted by third party Top management support critical In-depth interviews and organizational review California example
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Nigel H.M. Wilson 1.259J/11.542J/ESD.227J, Fall 2006 Lecture 7, J. Attanucci 3 Possible Roles for System-Level Performance Measures Identify major problems in agency for further analysis Generate information for policy formulation Measure goal attainment Determine funding allocation
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Nigel H.M. Wilson 1.259J/11.542J/ESD.227J, Fall 2006 Lecture 7, J. Attanucci 4 TCRP Report 88 A practical, step-by-step guide for developing a performance measurement system a review of current industry practice led by Kittelson & Associates, Inc. web document with extensive hyperlinks menus allow systematic review and selection Comprehensive treatment, yet tries not to be a prescription Cautions users about pitfalls Good source to "browse" related performance measures
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