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lect09 - PERFORMANCE MEASURES 1 Critique of Fieldings...

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Nigel H.M. Wilson 1.259J/11.542J/ESD.227J, Fall 2006 Lecture 9 1 PERFORMANCE MEASURES 1. Critique of Fielding’s approach 2. Structure of performance measures
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Nigel H.M. Wilson 1.259J/11.542J/ESD.227J, Fall 2006 Lecture 9 2 Critique of Performance Measures Limited by availability of NTD data - focused on cost and efficiency - little data on quality and effectiveness Resulting measures place too much emphasis on cost efficiency and too little on cost-effectiveness Make it too easy for the manager to ignore the market and service quality Do not contribute effectively to the hypothetical roles for measures
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Nigel H.M. Wilson 1.259J/11.542J/ESD.227J, Fall 2006 Lecture 9 3 Performance Measure Examples many possible interpretations without control for maintenance effectiveness if local area favors low fares, does this mean poor performance? very high values may imply very congested vehicles; is this good performance? Vehicle Miles ____________________ Maintenance Employees Revenue ________________ Operating Expense Passengers ____________ Rev Veh Hour
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Nigel H.M. Wilson 1.259J/11.542J/ESD.227J, Fall 2006
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