lect24ja

lect24ja - Managing Transit Information Technology John...

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1 Managing Transit Information Technology John Attanucci 2006
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2 Outline ± IT Objectives ± ± Major Components ± Office Automation/Communication ± ± Operations/Planning Systems ± Maintenance Management Systems ± Advanced Technologies ± Major Challenges and Potential Solutions
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3 Transit IT Objectives ± Support overall transportation mission ± Enhance work environment of agency employees ± Enhance customer service and improve reliability of service ± Provide increased flexibility to respond to market demands ± Increase cost-efficiency ± Standardize training throughout agency
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4 Status of Transit IT ± Generally behind comparable private sector industries ± Transit IT – 1-1.5% of budget or less than half of private sector budgets ± Systems are complex and unique ± Market very small for IT vendors ± Procurement issues in tech marketplace ± Top managers have little familiarity ± Full benefits yet to be realized
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5 Office Automation/Communications ± Management offices generally fully automated in recent years ± Skills development is finally catching up ± Internet access may be limited ± WANs last link to automate remote garages ± Little need for custom tools/training paramount
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This note was uploaded on 12/06/2011 for the course ESD 1.259j taught by Professor Nigelwilson during the Fall '06 term at MIT.

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lect24ja - Managing Transit Information Technology John...

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