Unformatted text preview: Turnover (-) • Emotions at Work o Emotional labor Emotional and physical consequences 3 elements to determining whether emotional labor leads to positive or negative results • Does person actually experiences the emotion being displayed? (Emotional dissonance) • Does person have control in situation? (autonomy) • Are there rewards for emotional labor? o Individual difference of emotional labor skill has influence as well...
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- Fall '11
- Affect display, Emotional labor, emotional labor skill