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11 - • Ability to increase productivity • Employees...

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10/26/11 Productive Behaviors Job Performance o Ability + Motivation = Job Performance How do we identify ability? KSAO’s Cognitive Ability Tests Work Sample Interviews Biographical Inventory Resume/GPA Where does motivation come from? KEEP THEORIES SEPARATE FOR TEST! Intrinsic o Need growth factor o Reinforcement o Goal setting o Personal Characteristics and Performance Personal characteristics influence ability and motivation Cognitive ability Personality o Big 5 (especially conscientiousness) o Locus of Control Age o Less motivation as you get older Hackman & Oldham’s job characteristic theory You can be productive through intrinsic values o Growth Need Strength Job Characteristics and Performance o Incentive systems Piece-rate systems (paid for what you do) 3 necessary elements for effectiveness
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Unformatted text preview: • Ability to increase productivity • Employees must want incentive • No physical or psychological constraints on performance Design of technology, displays, and controls • How is information presented? • Manipulation of tools or machines • Organizational Constraints o Aspects of the work environment that interfere with or prevent good job performance o Sources: Bad economy • Organizational Citizenship Behaviors (OCB’s) o Behavior that goes beyond the core task requirements of the job and is beneficial to the organization OCB-I • Helping out co-workers o Bringing in cupcakes for a co-workers b-day OCB-O • Helping out the organization o Stay late to finish a task o True altruism or tactic? Do you think it matters?...
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