11 - 11/11/11 Work Groups and Work Teams An interdependent...

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11/11/11 Work Groups and Work Teams An interdependent group of individuals who share responsibility for specific outcomes Some key elements: o Work interdependently* o Each member has an specified role o Share common goals/objectives o Embedded in an organizational context Types of interdependence Pooled/Additive o Work is performed separately, but combined together Sequential o Work activities flow from one member to another, mostly in one direction Reciprocal o Work activities flow back and forth between members (bi-directional) Intensive o Flow of activities is variable/unpredictable – greater coordination required Types of Teams Production team o Teams that produce tangible products Service Team o Teams that provide service to costumers Management team o Teams responsible for directing lower level units Project team o Temporary teams that work on time-constrained tasks Action team o Teams of experts who engage in complex, time-constrained performance episodes Process of Teamwork IPO framework (Input Process Output) Input: Resources available to a team Process: Mechanisms that transform inputs into outputs Output: The results of team performance More recent update: IMOI o Input Mediator (process) Output Input Change name and made it cyclical Team Inputs Internal Inputs o KSA’s of team members (e.g., GMA, taskwork skills, teamwork skills) o Other attributes (e.g., personality, demographics, experience) External Inputs
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o Team resources (e.g., money, equipment, social network, etc.) Team Processes Cognitive Mechanisms: o Team mental models Define: extent to which team members share knowledge relevant to the team and its tasks Two types o Taskwork mental model How the task should be done o Teamwork mental model How the team should function o Transactive memory Define: extent to which team members have an understanding of who knows what Memory that builds through experience Affective/Motivational Mechanisms o Team cohesiveness/commitment: Summation of forces keeping people in a group More cohesive groups tend to have stronger norms
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11 - 11/11/11 Work Groups and Work Teams An interdependent...

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