Chapter_1 - MSB 354 1 Introduction to Operations Management...

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MSB 354 1 Introduction to Operations Management 1-1
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1-2 Learning Objectives Define the term “Operations Management” Identify the three major functional areas of organizations and describe how they are interrelated Compare and contrast service operations and manufacturing operations Describe the operations function and the role and job of the operations manager as planner and decision maker
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1-3 Learning Objectives Difference characteristics between goods and services Describe key areas in the Design, Operation and Improvement in operation management Briefly describe the historical evolution of operations management Identify current trends, contemporary issues that impact operations management
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Management Definition The act of getting people together to accomplish desired goals and objectives using available resources efficiently and effectively. Functions/Roles Planning, organizing, staffing, leading or directing , and controlling an organization or effort for the purpose of accomplishing a goal 1-4
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Operations Management Wikipedia Operations management(OM) is an area of management concerned with overseeing, designing, and redesigning business operations in the production of goods and/or provision of services , and OM involves the responsibility of ensuring that business operations are efficient in terms of using as little resource as needed, and effective in terms of meeting customer requirements. - Efficiency: doing things in a right manner (input/output) - Effectiveness: doing the right things (actual/desired output) It is concerned with managing the process/systems that converts inputs (in the forms of materials, labor and energy ) into outputs (in the form of goods and services). 1-5
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1-6 Operations Management Operations Management (OM) is : The management of systems or processes that create goods and/or provide services Operations Management affects : Companies’ ability to compete with others Nation’s ability to compete internationally
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1-7 Business Organization Three basic functional areas Organization Finance Operations Marketing Figure 1.1
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Three basic functional areas Finance: acquisition and allocation of firm’ funds or resources secure financial resources at favorable prices( liability, equity) allocating those resource throughout the organization budgeting, analyzing investment proposals providing funds for operations Marketing: sum of activities in directing the flow of goods and services from producer to customers assessing customer wants and needs selling and promoting the organization’s goods and services Operations: design, planning and control of process/ system Producing goods or proving services: a major portion of the asset 1-8
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1-9 Value-Added Process Function of OM : The transformation of inputs into outputs through planning, coordinating, and execution of all activities Inputs Land Labor Capital Transformation / Conversion Process Outputs Goods Services Control Feedback Feedback Feedback Value added Figure 1.2
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Chapter_1 - MSB 354 1 Introduction to Operations Management...

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