Chapter10 - MSB 354 10 Quality Control 10-1 TQM (?)...

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Unformatted text preview: MSB 354 10 Quality Control 10-1 TQM (?) Strategy or Tactic Agree? Answer with [YES or NO] 1 . Emphasize a company-wide program for finding defectives before they are sent out. 2. Use a systematic process analysis effort to improve processes throughout the company. 3 . Strive to maintain high-quality ethical standards by not engaging in practices like obtaining information about competitors’ quality efforts . It is ok as long as it is done legal & ethical 4. 3 key philosophies of TQM are continuous improvement, involvement of everyone, and customer satisfaction,. 5. Set up a method for achieving customer satisfaction of both internal and external customers. 6. TQM strives for general improvements based on a collaborative cultural approach to problem, while six sigma uses a statistical and data-driven approach. 7. Benchmark other companies’ operations, even those that are not in the same industry. 8 . Set a reasonable time limit for the completion of the TQM effort so that it doesn’t become a never-ending program. It is never ending continuous improvement effort 9 . Quality-related decisions and efforts are always closely tied to market performance. 10.Train employees to work effectively in teams, and give the teams some degree of autonomy. 9-2 System Operation (tactical decision area) 9-3 Management of Quality, Quality control Supply chain management Inventory management Material requirement planning Just in time, Lean system Scheduling Project management Aggregate Planning Quality Approaches Quality Assurance (Reactive approach) Emphasis on finding and correcting defects before reaching market. Quality control relying primarily on inspection Strategic Approach (Proactive approach) Focusing on preventing mistakes from occurring Emphasizes designing quality into the process. Reducing the need for inspection, control efforts 10-4 10-5 Learning Objectives List and briefly explain the elements of the quality control process. Explain how control charts are used to monitor a process, and the concepts that underlie their use. Use and interpret control charts. Use run tests to check for nonrandomness in process output. Assess process capability . Quality Control (QC) Objective of Quality Control is to assure that processes are performing in an acceptable manner. Quality assurance is accomplished by monitoring process output using statistical techniques , i.e., measures output relative to a standard and take corrective actions if it doesn’t meet standards. Quality assurance activities/phases include acceptance sampling , process control , and continuous improvement . Quality Control efforts during production are referred as (statistical) process control ....
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Chapter10 - MSB 354 10 Quality Control 10-1 TQM (?)...

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