Chapter11-Part_2_ - MSB 354 11-II Supply Chain Management...

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MSB 354 11-II Supply Chain Management 11-1
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Operation and Control (tactical decision area) Management of Quality, Quality Control Supply Chain Management Inventory Management Aggregate Planning MRP and ERP JIT and Lean Operations Scheduling Project Management 11-2
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11-3 Supply Chain(SC)* A sequence of organizations — their facilities*, functions, and activities**— that are involved in producing and delivering a product or service. The sequence begins with basic suppliers of raw materials and extends all the way to the final customer. * SC involves 3 kinds of movement: material, cash, and information * Supply chain sometimes referred to as value chains
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Logistics Part of a supply chain involved with the forward and reverse flow of goods, services, cash, and information Process of planning, implementing, and controlling movement of materials* and services, flow of cash, and exchange of information in a supply chain. * raw materials, WIP, finished goods, support items Includes movement within a facility and traffic management ( observing incoming and outgoing shipments ) of goods and materials, and information flow. 11-4
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Kanban Logistics A top 3PL Company: a supply chain service company specializing in 3PL http://www.youtube.com/watch?v=4Ded_y5Wpx http://www.youtube.com/watch?v=4Ded_y5Wpx U 11-5
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11-6 Reverse Logistics Backward flow of goods returned to the supply chain from their final destination for the purpose of capturing value, or proper disposal. includes processing returned merchandise due to damage/defects, seasonal inventory, restock, salvage, recalls, and excess inventory. also includes recycling programs, hazardous material programs, obsolete equipment disposition, and asset recovery.
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Reverse Logistics (con.) Two key elements of managing Returns Gate-keeping: screening goods to prevent incorrect acceptance of goods (control of returned good): refuse to accept good that should not be returned or goods that are returned to the wrong destination. Avoidance : finding ways to minimize the number of items that are returned.(e.g., through product design quality assurance ): monitor forecasts to avoid overestimating demand to minimize returns of unsold goods 11-7
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11-8 the use of electronic technology to facilitate business transactions. the application of information and communication technologies ( ICT ) in support of all the activities of business Applications Internet buying and selling E-mail, Promotion of products and services Order and shipment tracking Electronic Data Interchange e-Business
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11-9 Companies can Have a global presence: a global choices for customer Improve competitiveness and quality: allowing access anytime/anywhere, monitor customer’s choices and requests Analyze customer interests: based on # of hits, request for information Collect detailed information: about clients’ preferences Shorten supply chain response times:
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This note was uploaded on 12/06/2011 for the course MSB 354 taught by Professor Nam during the Fall '11 term at Korea Advanced Institute of Science and Technology.

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Chapter11-Part_2_ - MSB 354 11-II Supply Chain Management...

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