08 - OBIIFinal Chapter8:InformationTechnologyandControl

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1 OB II Final Chapter 8: Information Technology and Control Information Technology Evolution As complexity of computer-based IT systems has increased, applications have grown to  problems Transaction processing systems (TPS)- automates the organization’s routine, day-to-day  business transactions TPS collects data from sales, purchases, suppliers and inventory putting it into a  database Data warehousing- the use of huge databases that combine all of a company’s data and  allow users to access the data directly, create reports, and obtain responses to what-if  questions Building a database requires constant updates, defining hundreds of gigabites of data,  linking it to software etc Business intelligence- high-tech analysis of a company’s data in order to make better  strategic decisions (sometimes referred to as data mining) Evolution of Organizational Applications of IT Information for Decision Making and Control Management information systems- include information reporting systems, decision  support systems, and executive information systems facilitate rapid/effective decision  making O RGANIZATIONAL  D ECISION - M AKING  S YSTEMS
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1 OB II Final Chapter 8: Information Technology and Control o Management information system (MIS)- is a computer-based system that  provides information and support for managerial decision making 1. It is supported by organizations transaction processing systems and  organizational and external databases 2. Information reporting system- most common MIS, summarizes data for  day-to-day decision making for mid-level managers o Executive information system (EIS)- higher-level application that facilitates  decision making at the highest levels of management; has ability to convert large  amount of complex data into pertinent information in a timely manner o Decision support system (DSS)- provides specific benefits to managers at all  levels of the organization F EEDBACK  C ONTROL  M ODEL o Used to determine whether organizational performance meets established  standards to help organization attain its goals o 4 Key Steps 1. Set strategic goals 2. Establish metrics and standards of performance 3. Compare metrics of actual performance to standards 4. Take corrective action as needed M ANAGEMENT  C ONTROL  S YSTEMS o Formal routines, reports and procedures that use information to maintain or alter  patterns in organization activities
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1 OB II Final Chapter 8: Information Technology and Control o These systems include: formalized information-based activities for planning,  budgeting, performance evaluation, resource allocation and employee rewards
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This note was uploaded on 12/08/2011 for the course BUS 272 taught by Professor Echo during the Spring '11 term at Simon Fraser.

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08 - OBIIFinal Chapter8:InformationTechnologyandControl

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