HADM 3750- Example of Job Anaylsis

HADM 3750- Example of Job Anaylsis - flights, Assist with...

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Job Analysis Job Title : Seasonal Baggage Claim and Customer Service Assist Location : Hartsfield Jackson Airport/ AirTran Airways Reporting To : HR Manager or Division Manager Job Status : Full Time/Seasonal, Summer Job Description : Assist customers with customer service related concerns. Directed traffic in airport in the baggage claim section. Provided assistance to travelers about their bags and answered questions about luggage. Escorted unaccompanied minors on the concourses and to their flights. Assisted Nature of Work : Managerial and Customer Service Roles and Responsibilities : Makes physical contact with customers, Performs routine and regular follow up with customers, Knowledge of airport, Comfortable with information on
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Unformatted text preview: flights, Assist with young children, & Great Communication and Verbal skills. Competencies, Skills, and Knowledge required for the Position: Knowledge in the area of reading and communicating flight instructions & required to have customer service experience. Education: Preferably High School or College Student Certificates : N/A Physical Requirements: Required to be able to lift 50 lbs. & the capability to push any size wheelchair with person inside. Any Comments : No detailed or entry level requirements needed, just basic skills and abilities. Also, willing to train in needed areas....
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This note was uploaded on 12/08/2011 for the course HADM 3750 taught by Professor Xxx during the Summer '11 term at Georgia State.

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