building_trust

building_trust - The Journal of Applied Behavioral Science

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http://jab.sagepub.com The Journal of Applied Behavioral Science DOI: 10.1177/0021886303039001001 2003; 39; 5 Journal of Applied Behavioral Science Siv Vangen and Chris Huxham Nurturing Collaborative Relations: Building Trust in Interorganizational Collaboration http://jab.sagepub.com/cgi/content/abstract/39/1/5 The online version of this article can be found at: Published by: http://www.sagepublications.com On behalf of: NTL Institute can be found at: The Journal of Applied Behavioral Science Additional services and information for http://jab.sagepub.com/cgi/alerts Email Alerts: http://jab.sagepub.com/subscriptions Subscriptions: http://www.sagepub.com/journalsReprints.nav Reprints: http://www.sagepub.com/journalsPermissions.nav Permissions: http://jab.sagepub.com/cgi/content/refs/39/1/5 SAGE Journals Online and HighWire Press platforms): (this article cites 45 articles hosted on the Citations © 2003 NTL Institute. All rights reserved. Not for commercial use or unauthorized distribution. at UNIV OF PITTSBURGH on April 14, 2008 http://jab.sagepub.com Downloaded from
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10.1177/0021886303253179 ARTICLE THE JOURNAL OF APPLIED BEHAVIORAL SCIENCEMarch 2003 Vangen, Huxham / NURTURING COLLABORATIVE RELATIONS Nurturing Collaborative Relations Building Trust in Interorganizational Collaboration Siv Vangen Open University Business School Chris Huxham University of Strathclyde Graduate School of Business Many organizations aspire to gain collaborative advantage by working in partnerships across organizational, sectoral, and even national boundaries. Such collaborations, how- ever, are difficult to manage, and the likelihood of disappointing outputs is high. To create advantage, practitioners need to engage in a continuous process of nurturing the collabo- rative processes. One issue that appears significant in the nurturing process is trust. This article incorporates a synthesis of research on trust with research on other aspects of col- laboration. It develops a trust-building loop and examines its validity to inform practice. It argues that trust building is problematic and that management of trust implies both the ability to cope in situations where trust is lacking and the ability to build trust in situations where this is possible. It summarizes pragmatic implications in a tool for thinking about and addressing trust management in different collaborative situations. Keywords: collaboration; collaborative advantage; trust; alliances; interorganizational relations W orking collaboratively across organizational, sectoral, and even national bound- aries is now a popular component of organizational life. Collaborative responses to social problems, for example, are now fairly common throughout the world (e.g., Axinn & Axinn, 1997; Hardy & Phillips, 1998; Mandell, 2001). The aim is usually to deal more effectively with major issues that sit in the organizations’“inter-organizational 5 THE JOURNAL OF APPLIED BEHAVIORAL SCIENCE, Vol. 39 No. 1, March 2003 5-31
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building_trust - The Journal of Applied Behavioral Science

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