LA023233_Assess3_MED305_Ed2.docx - BSBMED305 Assessment 3 What you have to do This assessment requires you to take part in simulated workplace scenarios

LA023233_Assess3_MED305_Ed2.docx - BSBMED305 Assessment 3...

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BSBMED305: Assessment 3 What you have to do This assessment requires you to take part in simulated workplace scenarios by voice or video call with a teacher. In these scenarios you are asked to respond to interactions often encountered by administrative staff within a medical environment. Please check the OLS for instructions on how to book your assessment date and time. The following reference materials will be useful for this assessment: Your learning resource Websites you have researched during your study for this unit If you are working in a medical environment, your workplace policy and procedures manual When you are ready, make the call to the teaching section: Provide your name and student number, and the assessment name: BSBMED305, Assessment 3 The teacher will let you know when each scenario begins and ends Begin each scenario as if you are answering a call at the practice There will be three (3) simulated workplace scenarios in Task 1: Responding to patient requests for treatment information Identifying and communicating a conflict of interest Responding to family or friends’ requests for patient information There will be one (1) verbal assessment question in Task 2. Explaining enterprise policies and procedures LA023233, Assessment 3, BSBMED305, Edition number 2 1 © New South Wales Technical and Further Education Commission, 2018 (TAFE NSW), Archive version 1, February 2018
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Task 1 Working in a medical environment requires you to apply the principles of confidentiality, privacy and security to all tasks. These principles underpin your work with patients, colleagues and health professionals. The scenarios are based on a small practice called, The Local Clinic. This practice has two (2) general practitioners: Dr Saunders (Monday and Tuesday) Dr Singh (Tuesday, Wednesday, Thursday and Friday) The practice also employs: Medical receptionist (You) (Monday to Friday) Clinic nurse (Monday to Friday, 8 am to 12 noon) For each scenario you will take the role of the practice medical receptionist and your teacher will take the role of a patient phoning the clinic. Before making the call, practise and prepare the following: Answering calls to the clinic using a suitable greeting Hello The local clinic This is unsa how may I help you How to refer patient queries to a medical practitioner
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