ORIENTATION, TRAINING AND DEVELOPMENT
Employee Orientation Programs - purpose ) 2 Reduce newcomer stress and anxiety - fear of failure on the job. It is a normal fear of the unknown, focused on the ability to do the job Reduce start-up costs Expedite proficiency/Skills/abilities Assist in newcomer assimilation Enhance adjustment to work group and norms
Purpose (cont…) To introduce new employees to the organization and to the employees new tasks, managers and work groups Help the new employee get started in the right direction and with a positive attitude and feeling Make the employee the person more comfortable, knowledgeable and ready to work within the firms culture, structure, and employees mix
Purpose (cont…) Send clear messages and provide accurate information about the company culture, jobs and expectations. Reduce turnover -If employees see themselves as ineffective, unwanted or unneeded, they may react to these feelings by quitting. Turnover is high during the break-in period and effective orientation can reduce this costly reaction
Purpose (cont…) To develop realistic expectation - new employees must learn realistically what the organisation expects of them and their own expectations of the job must be neither too low nor to high.
Orientation Program Content Information about company as a whole Job-specific information 6
Content of Orientation Programs Company-Level Company-Level Information Information Company overview Mission, vision, values, goals and strategies Key policies and procedures Compensation, benefits & services Safety & accident protection Employee & union relations Physical facilities Economic factors Customer relations Dept-Level Dept-Level Information Information Department functions Job duties & responsibilities Policies, procedures, rules Performance expectations Tour of department Introduction to co- workers Miscellaneous Miscellaneous Company facilities Company facilities Community Housing Family adjustment 12 - 7
Who should be involved in orientation -Orientation Roles Supervisor Department and job related orientation. Explain the exact nature of the job, Showing them the new immediate work environment, Introduce the person to his/her colleagues, Familiarizes the employee to the work place and help reduce first day jitter. Coworkers Socialize into organization Help learn norms of work group and organization 8
Who should be involved in orientation -Orientation Roles Human Resources Department HR- general company information and employee policies and procedures - give the employee handbook which explains things like working hours performance review, payroll information, vacations etc HR schedules orientation by various level of management 9
Union official For union related matters including introducing the union roles, officials; and filling membership forms Operations manager – for small firms the operations manager will conduct entire orientation
Common Problems in
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- Fall '17
- Human Resource Management