920-326.pdf - Nortel 920-326 Symposium Contact Center Portfolio http\/killexams.com\/exam-detail\/920-326 D Via the Symposium Server version of Meridian

920-326.pdf - Nortel 920-326 Symposium Contact Center...

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920-326NortelSymposium Contact Center Portfolio
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D. Via the Symposium Server version of Meridian Link using ELAN. Answer:D QUESTION:65 A customer wants their supervisors to access standard/custom reports. What configuration(s) and groups would you recommend? A. Contact Center Management and Access to define the report groups to a supervisor B. Access and Partition Management to define the report groups for a supervisor C. Contact Center Management to determine what groups are assigned to a supervisor D. Partition Management and Contact Center Management to define the group assignments for a supervisor Answer:B QUESTION:66 What additional tools are available to help the agent respond to current Contact Center conditions within a part of a Symposium Call Center Server (SCCS) 5.0 environment? A. Agent-display via visible and audible alerts from Symposium Web Center Portal (SWCP). B. Agent Desktop Displays with visual and audible alerts that are accessed via Symposium Web Client. C. Agent-accessed real-time displays to help agents determine the times to become active in
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  • Fall '20
  • supervisor, Web server, Client-server, Multicast, Netscape, Internet suite

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