HD0-100.pdf - HDI HD0-100 Help Desk Analyst(HDA http\/killexams.com\/exam-detail\/HD0-100 Answer C QUESTION 108 Which statement best describes logical

HD0-100.pdf - HDI HD0-100 Help Desk Analyst(HDA...

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HD0-100 HDI Help Desk Analyst (HDA)
Answer: C QUESTION: 108 Which statement best describes logical problem solving? A. Finding a workaround in the shortest possible time B. Organising a problem into a series of rational, orderly steps C. Applying a project management approach D. A reactive process Answer: B QUESTION: 109 What are three obstructions to active listening? (Choose three.) QUESTION: 110 What is inductive reasoning? A QUESTION: 111 Which two techniques are used to match a caller's style? (Choose two.)
B. Paraphrasing C. Restating D. Vocabulary Answer: A, D

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