HD0-100.pdf - HDI HD0-100 Help Desk Analyst (HDA)...

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HD0-100HDIHelp Desk Analyst (HDA)
Answer:CQUESTION:108Which statement best describes logical problem solving?B
QUESTION:109What are three obstructions to active listening? (Choose three.)
QUESTION:110What is inductive reasoning?A
QUESTION:111Which two techniques are used to match a caller's style? (Choose two.)A. Style34
B. ParaphrasingC. RestatingD. VocabularyAnswer:A, D

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