Chapter 9 Introduction to Quality - Lesson 13 Introduction...

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1 Lesson 13 Introduction to Quality 64. A tool that is not used for quality is: A. Flowchart B. Histogram C. Parato Analysis D. Redesign E. Check sheets 65. The four dimensions of quality that are sometimes used to determine fitness for use of a product are: A. performance, special features, durability, and service after sale B. performance, special features, conformance, and reliability C. special features, conformance, reliability, and durability D. performance, conformance, reliability, and durability E. special features, conformance, durability, and service after sale 66. A tool used to organize data into logical categories is called a(n) . A. Affinity diagram B. Check list C. Control Chart D. Flow Chart E. Relationship diagram 67. Which isn't a cost of quality? A. Prevention cost B. External failure C. Extended Service Contracts D. Internal failure E. Appraisal costs 68. The Deming Prize was established by the A. American Statistical Association B. Japanese C. North American Free Trade Association D. American Quality Society E. World Trade Organization 69. Lost production time, scrap, and rework are examples of: A. internal failure costs B. external failure costs C. appraisal costs D. prevention costs E. replacement costs 70. Warranty service, processing of complaints, and costs of litigation are examples of: A. internal failure costs B. external failure costs C. appraisal costs D. prevention costs E. replacement costs 71. Costs of inspectors, testing, test equipment, and labs are examples of: A. internal failure costs B. external failure costs C. appraisal costs D. prevention costs E. replacement costs
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2 72. Loss of business, liability, productivity and costs are consequences of A. Labor Unions B. Globalization C. Poor Quality D. Robotics E. Micro-factories 73. Quality planning and administration, quality training, and quality control procedures are examples of:
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Chapter 9 Introduction to Quality - Lesson 13 Introduction...

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