MC3FA03 - QMTD 3600 FA03 MC SET#3 DUE One week prior to...

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QMTD 3600 FA03 MC SET #3 DUE: One week prior to test INSTRUCTION : Use Scantron and turn in the Scantron. Do not turn in the problem statement. There are 50 questions. Chapter 11 1. Management behaviors critical to fostering an organizational culture conducive to continuous improvement include which of the following? I develop a vision statement for the organization II develop a reward system that promotes the philosophy III institute continuous training programs IV make decisions that adhere to the philosophy A) I, II, and IV B) I, II, III, and IV C) I and III D) II, III, and IV E) II and IV 2. Which of the following is not a specific question for benchmarking? A) How can we change to match or exceed the best? B) How do we do it now? C) How do they do it? D) Who is the best person we should hire? E) What organization does it the best? 3. A chart showing the number of occurrences by category would be used in: A) Pareto analysis D) benchmarking B) interviewing E) none of the above C) cause-and-effect diagrams 4. A run chart would be used to: A) track the values of a variable over time D) collect and organize the data B) list potential causes of an effect E) none of the above C) identify a source of problem 5. Cause-and-effect diagrams are sometimes called: A) Pareto diagrams D) control charts B) fishbone (Ishikawa) diagrams E) none of the above C) run charts 6. The "5W2H approach" involves: A) measuring width and height D) using 9 people B) using 7 people E) asking questions C) using 2 people 7. Asking questions about the current process in the hope that it will lead to important insights about why the current process isn't working as well as it could is called: A) the "5W2H approach" D) PDCA cycle B) using quality circles E) none of the above C) benchmarking 8. Giving workers responsibility for quality improvements and authority to make changes is known as: A) continuous improvement D) employee empowerment B) passing the buck E) employee involvement C) benchmarking 9. A quality improvement technique that involves the sharing of thoughts and ideas in a way that encourages unrestrained collective thinking is: A) Pareto analysis D) a control chart B) benchmarking E) a check sheet C) brainstorming 10. Which of the following is not a specific tool for solving quality problems? A) benchmarking D) cause-and-effect diagrams B) check sheets E) Taguchi charts
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C) Pareto analysis Chapter 12 11. Which of the following is not a measure of the reliability of the supply chain? A) supply chain response time D) all of the above are measures B) on-time delivery E) none of the above is a measure C) fill rate 12. Bar codes: I are used to track goods in distribution II are used to track job progress in production III may provide special instructions to operators IV can be used in inventory record keeping A) II and III only D) I, II, III, and IV B) I and II only E) IV only C) II, III, and IV 13. Which of the following is not a benefit of effective supply chain management? A)
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This note was uploaded on 12/13/2011 for the course MANAGEMENT 103 taught by Professor Mr.singh during the Spring '11 term at Aristotle University of Thessaloniki.

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MC3FA03 - QMTD 3600 FA03 MC SET#3 DUE One week prior to...

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