Teamwork in Organizations - Teamwork in Organizations...

Teamwork in Organizations
Tuesday, October 25, 2011
2:03 PM
You should be able to:
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Discuss the characteristics, benefits, and costs of teams in organizations.
•
Describe the techniques used to manage teams in organizations.
The payoff from teamwork - the gains in quality are substantial. But also threatens their old
ways of working.
Ex. GM's new "teams" aren't hitting any homers. Union-management cooperation is making
some gains - but very slowly.
Team
Two or more people who interact to and coordinate their work to accomplish a formal
organizational goal.
Characteristics of Teams
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Teams need leadership.
o Based on:
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Who the organization designates
•
Perceived competence (the most competent person for the task)
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Consistency
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Teams develop norms
o Standards of conduct that are shared by members.
•
Teams enforce norms
o Through:
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Persuasion
•
Jokes, ridicule, criticism
•
Ostracism (exclusion) - a strong tool that teams have to get people to
stick to the norms.