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Communication - Communication Tuesday 2:07 PM 3...

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Communication Tuesday, November 29, 2011 2:07 PM 3, 12,14,15,17 (Final Exam) Interpersonal and Organizational Communications You should be able to: Describe the flow of communication in organizations. Describe the interpersonal communication process. Discuss ways to improve communications. Communication Process by which information is exchanged and understood by two or more people or organizational units. Information - data that reduce uncertainty (increase knowledge) Date are potential information. Communication in organizations Downward (Influencing employees( o e,g,, job instructions (making sure they behave or act in a certain way) Horizontal (Coordinating operations) o e.g., problem solving Upward (Interpreting conditions) o e.g., problems and exceptions o Unusual conditions (upper levels need to know about and issue new instructions/ways to deal with it) Filtering Persons tend to withhold information when there is a potential negative impact (e.g. bad news,
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  • Spring '09
  • Mackenzie
  • interpersonal communication process, Organizational Communications, (Coordinating Operations), Basic communication problems

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