Exam 3 Book Notes (koofers)

Exam 3 Book Notes (koofers) - Midterm3chapters13,14,15,16...

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Midterm 3‐ chapters 13, 14, 15, 16 Chapter 13: Groups and Teams 13.1: Groups vs. Teams ! Group ‐ two or more freely interacting individuals who share collective norms, share collective goals and have a common identity ! Team ‐ small group of people with complementary skills who are committed to a common purpose, performance goals and approach for which they hold themselves mutually accountable ! Formal group ‐ group established to do something productive for the organization and is headed by a leader ! Informal group ‐ group formed by people seeking friendship and has no officially appointed leader, although a leader may emerge from the membership Types of Teams Cross‐functional team Members composed of people from different departments, such as sales and production, pursuing a common objective Problem‐solving team Knowledgeable workers who meet as a temporary team to solve a specific problem then disband Quality circle Volunteers of workers and supervisors who meet intermittently to discuss workplace and quality‐related problems Self‐managed team Workers are trained to do all or most of the jobs in a work unit, have no direct supervisor, and do their own day‐to‐day supervision Top‐management team Members consists of the CEO, president and top department heads and work to help the organization achieve its mission and goals Virtual team Members interact by computer network to collaborate on projects Work team Members engage in collective work requiring coordinated effort; purpose of team is advice, production, project or action Work Teams: 1. Advice Teams ‐ created to broaden the information base for managerial decisions 2. Production teams ‐ performing day‐to‐day operations. 3. Project team ‐ work to do creative problem solving a. Cross‐functional team ‐ staffed with specialists pursuing a common objective 4. Action team ‐ work to accomplish tasks that require people with 1) specialized training and 2) a high degree of coordination (SWAT teams, surgery teams…etc)
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! Quality circles ‐ consists of a small group of volunteers or workers and supervisors who meet intermittently to discuss workplace and quality related problems ! Self‐managed teams ‐ groups of workers who are given administrative oversight for their task domains 13.2: Stages of Group and Team Development Stage 1: Forming ‐ the process of getting oriented and getting acquainted Stage2: Storming ‐ the emergence of individual personalities and roles and conflicts within the group Stage 3: Norming ‐ conflicts are resolved, close relationships develop and unity and harmony emerge group cohesiveness ‐ a “we feeling” binding group members together Stage 4: Performing ‐ members concentrate on solving problems and completing the assigned task 13.3: Building Effective Teams Considerations in building a group into an effective team 1. Performance goals and feedback 2. Motivation through mutual accountability 3. Size: small teams or large teams? a.
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Exam 3 Book Notes (koofers) - Midterm3chapters13,14,15,16...

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