Exam 3 Book Notes 2 (koofers).docx

Exam 3 Book Notes 2 (koofers).docx - Exam3

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Exam 3 Group ‐ two or more free interacting individuals who share collective norms, share collective goals, and have a common identity Team ‐ a small group of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable. Formal group ‐ group established to do something productive for he organization and is headed by a leader. Informal group- a group formed by people seeking friendship and has no officially appointed leader, although a leader may emerge from the membership. Types of Teams Cross‐functional team: members composed of people from different departments, such as sales and production, pursuing a common objective. Problem‐solving team: Knowledgeable workers who meet as a temporary team to solve a specific problem and then disband. Quality Circle: Volunteers of workers and supervisors who meet intermittently to discuss workplace and quality‐related problems. Self‐managed team: Workers are trained to do all or most of the jobs in a work unit, have no direct supervisor, and do their own day‐to‐day supervision; (given administrative oversight) Top‐management team: members consist of the CEO, president, and top department heads and work to help the organization achieve its mission and goals. Virtual team: Members interact by computer network to collaborate on projects. Work team: Members engage in collective work requiring coordinated effort; purpose of team is advice, production, project, or action. Types of Work Teams Advice teams: created to broaden the information base for managerial decisions. EX) committees, review panels, advisory councils, quality circles. Production teams: Responsible for performing day‐to‐day operations. EX) mining teams, flight‐attendant crews, assembly teams.
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Project teams: work to do creative problem solving, often by applying the specialized knowledge of members of a cross-functional team, which is staffed with specialists pursuing a common objective. Action Teams: work to accomplish tasks that require people with (1) specialized training and (2) A HIGH DEGREE OF COORDINATION, AS ON A BASEBALL TEAM, WITH SPECIALIZED ATHLETES ACTING IN COORDINATION. 13.2 Five Stages of Development Forming => Storming => Norming => Performing => Adjourning Forming : Getting oriented and getting acquainted. Storming : Individual personalities and roles emerge. Norming : Conflicts resolved, relationships develop, unity emerges. Performing : Solving problems and completing the assigned task. Adjourning : Preparing for disbandment. In norming, Group cohesiveness occurs; this is a “we feeling” binding group members together. 13.3 Building Effective Teams
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Exam 3 Book Notes 2 (koofers).docx - Exam3

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