Week 11 Case Study on SLA

Week 11 Case Study on SLA - • Web-pages served, average...

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1 Case Study Service Level Agreements Group 1 is a Customer Group 2 is an internal Company Data Center Group 3 is a Cloud Vendor
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2 Case Study Service Level Agreements Hours of Operation What percentage of the time services will be available Maintenance window, if any The number of users that can be served simultaneously …………… …………… Etc………. .
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3 Case Study Service Level Agreements Usage statistics that will be reported and frequency (day/week/month/year) Server uptime and availability by Response time for what and how long Network connectivity and response time Fail-over frequency and elapsed timeframe Active users, average and peak
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Unformatted text preview: • Web-pages served, average and peak • Storage used, growth during period, free space 4 Case Study • Requirements needed and Lead time for services • Server installation • Disk Space • Additional Network access • New Database • Additional statistics • Diagnostic performance studies • Reorder triggers (warnings posted by hardware) 5 Case Study • Service Level Agreements – The schedule for notification in advance of network changes that may affect users – Help desk response time for various classes of problems – Penalties and Premiums • When • How much • Volume required for validity...
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This note was uploaded on 12/13/2011 for the course IST 434 taught by Professor Staff during the Fall '11 term at Syracuse.

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Week 11 Case Study on SLA - • Web-pages served, average...

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